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Wednesday, September 18
 

TBA

Day 1: General Sessions
Wednesday September 18, 2019 TBA

8:00am EDT

Registration: Badges, Bagels & Beverages
Sign-in, pick up your materials and enjoy a continental breakfast before we start the day.

Be sure to join the conversation using #ALI_IC over the next few days.

Wednesday September 18, 2019 8:00am - 8:30am EDT

8:30am EDT

Chairperson's Welcome & Get to Know Your Conference Peers - LOCAL WISDOM
In this fast-paced forum you'll get to know your fellow peers, their biggest internal communications challenges, and a few fun facts.


Pinaki Kathiari, CEO | Co-Founder
Local Wisdom
CONFERENCE FACILITATOR

Speakers
avatar for Pinaki Kathiari

Pinaki Kathiari

CEO | Co-Founder, Local Wisdom
Pinaki is CEO of Local Wisdom, a digital agency that focuses on creating custom solutions to today’s digital challenges, managing platforms to protect and enhance the digital investment, and staying in the forefront of technology through R&D and products.Pinaki spends his days solving... Read More →


Wednesday September 18, 2019 8:30am - 9:15am EDT

9:15am EDT

Improving Transparency by Committing to Continual Staff Engagement - MOUNT SINAI ST. LUKE'S
Transparency and engagement are major challenges for any large institution. At Mount Sinai St. Luke’s, staff were struggling with feeling like administration was not sharing enough information with them and not taking their thoughts and opinions into account when making important decisions. They needed a way not only to change this perception, but also to make tangible change within the organization. To do so,  Mount Sinai St. Luke’s established monthly focus groups,in which staff from all departments and positions get together with the president of the hospital to discuss issues important to the organization.


With a focus on engagement, collaboration, and responsiveness, these groups have given staff the opportunity to engage with core strategies and decisions that are made at the hospital. The groups have empowered employees and encouraged them to share their ideas, challenges, and suggestions directly with administration.


From this presentation, attendees will gain an understanding of how to successfully:


  • Implement a sustainable strategy for cross-level communication by providing key face-to-face “touch bases”
  • Align this strategy with your organization’s values, goals, and priorities
  • Leverage findings from employee feedback and put into action tactics and changes that have come directly from front-line staff


Audrey Madison, PhD., Director of Marketing and Communications
Mount Sinai St. Luke's

Speakers
avatar for Audrey Madison, PhD

Audrey Madison, PhD

Director of Marketing and Communications, Mount Sinai St. Luke's
Audrey K. Madison, PhD, is an applied sociologist serving as the Director of Marketing and Communications at Mount Sinai St. Luke’s hospital in New York City. Dr. Madison has worked in the healthcare field for over five years, filling various administrative roles in Marketing, Communications... Read More →



Wednesday September 18, 2019 9:15am - 9:50am EDT

9:50am EDT

It’s a Personal Thing: How to Engage Frontline Staff Through Compelling Internal Communications - UAB MEDICINE
Who owns internal communications – the Corporate Communications team or HR? The answer is both.


With visibility into every part of the operations, and a direct line to current and future employees, Corporate Communications and HR teams are in a unique position to shape the messages and model the behaviors that keep employees informed and engaged.


This session will explore how your communication & HR teams can effectively work together to engage employees -- from recruiting, to on boarding, and across the entire employee life-cycle, including how to:

 
  • Identify priority areas for alignment
  • Develop creative and compelling content
  • Effectively leverage shared channels
  • Connect leadership and employees to build trust
  • Measure impact and discover bottom-line results  




Dawn Williams, Internal Communications Manager
UAB Medicine

Speakers
avatar for Dawn Williams

Dawn Williams

Internal Communications Manager, UAB Medicine



Wednesday September 18, 2019 9:50am - 10:25am EDT

10:25am EDT

Morning Refreshments & Networking Break
Enjoy complimentary coffee, tea, and other refreshments as you network with your peers.

Wednesday September 18, 2019 10:25am - 10:45am EDT

10:45am EDT

Interactive Session: Navigating Change Through Rough Waters With Minimal Disruption to Productivity - led by DAA COMMUNICATIONS
This interactive session will provide you with the tools and techniques to guide your organization through difficult periods of change with minimal disruption to productivity. During the interactive session, you will learn critical elements for change communication, including how to:


  • Construct a strategic change communications plan
  • Conduct a stakeholder analysis
  • Develop key messages 
  • Recognize and respond to employee resistance
  • Discover creative ways to deliver meaningful messages and keep people engaged
  • Measure the plan’s effectiveness 
  • Respond when a frustrated employee goes rogue




Dee Ann Adams, Communications Consultant
DAA Communications

Speakers
avatar for Dee Ann Adams

Dee Ann Adams

Communications Consultant, DAA Communications
Dee Ann is an award-winning, global communications expert with more than 25 years of experience spanning internal communications, media relations and marketing. Her clients range from small, non-profit organizations to large, Fortune 200 companies in a variety of industries. Prior... Read More →


Wednesday September 18, 2019 10:45am - 11:25am EDT

11:25am EDT

How to Connect with a Nonstop Workforce, Drive Home Your Mission and Show Appreciation Through Internal Channels and Programs - CHILDREN'S HEALTH
Children’s Health is the eighth largest pediatric health care provider in the nation. With more than 10,000 team members throughout the system’s 20+ locations in North Texas with three campuses operating 24-7, they needed an employee appreciation program that recognized physicians, nurses and team members for their hard work and dedication to their mission – to make life better for children.


In addition, Children’s Health sought a more engaging way to communicate important news and updates, including these employee appreciation initiatives, across the system. They accomplished this with their daily newsletter, Balloon Beat, which has since gained momentum exceeding health care industry standards in readership and inspiring employee engagement.


Learn how Children's Health has utilized their internal communications channels to engage with a non-connected workforce and drive the significance of their consumer-centric initiatives and how their role supports the Children’s Health mission, including ways to:


  • Use data and analytics to continually refresh your communications program and guide discussions 
  • Refresh internal communications channels to be user-friendly, mobile and optimize analytics  
  • Engage senior leadership to participate in communications and recognition programs  
  • Create tangible recognition program that appreciates all shifts within the health care system, including front-line staff, Environmental Services, non-clinical, etc.  
  • Ensure a connection between your mission and team members by acknowledging their value to the organization, no matter what role they play 


Annie Oliva, Manager, Internal Communications
Children's Health


Jessica Voss, Senior Communications Specialist, Internal Communications
Children's Health

Speakers
avatar for Annie Oliva

Annie Oliva

Manager, Internal Communications, Children's Health
Annie Oliva is the Manager of Internal Communications at Children’s Health, the eighth largest pediatric health care system in the country encompassing more than 10,000 employees, physicians and medical staff, 50 specialties and 20+locations in the Dallas-Fort Worth metroplex. She... Read More →
avatar for Jessica Voss

Jessica Voss

Senior Communications Specialist, Internal Communications, Children's Health
Jessica is aSeniorCommunications Specialist at Children’s Health, located in the Dallas-Fort Worth metroplex. She oversees all content and development for six internal communications channels to engage with the more than10,000 employees, physicians and medical staffacross 20+ locations... Read More →



Wednesday September 18, 2019 11:25am - 12:00pm EDT

12:00pm EDT

Lunch Break: On Your Own or With a Group
Reservations have been made at a number of local restaurants. Please sign-up at the registration table if you are interested in dining out with a group.


**Everyone is financially responsible for their own lunch.

Wednesday September 18, 2019 12:00pm - 1:30pm EDT

1:30pm EDT

1:55pm EDT

Mission Momentum: How a Higher Purpose Influences Employee Engagement - St. Louis Children's Hospital
John Twombly, Senior Consultant, Internal Communications
St. Louis Children's Hospital 


Speakers
avatar for John Twombly

John Twombly

Senior Consultant, Internal Communications, St. Louis Children's Hospital
My professional passion is employee communication because an organization’s performance starts with its employees.When staff know what's going on and their voice is treated seriously, they're engaged for success.The three most important aspects of the job:1. Listening.2. Telling... Read More →


Wednesday September 18, 2019 1:55pm - 2:30pm EDT

2:30pm EDT

Interactive Session: Paper Airplanes & Ideas that Fly - Local Wisdom




Speakers
avatar for Pinaki Kathiari

Pinaki Kathiari

CEO | Co-Founder, Local Wisdom
Pinaki is CEO of Local Wisdom, a digital agency that focuses on creating custom solutions to today’s digital challenges, managing platforms to protect and enhance the digital investment, and staying in the forefront of technology through R&D and products.Pinaki spends his days solving... Read More →


Wednesday September 18, 2019 2:30pm - 3:05pm EDT

3:05pm EDT

How to Use Storytelling to Build a Multi-Faceted Campaign That Connects Your Employees to Your Organization’s Purpose - HCA HEALTHCARE
One of the top three reasons that individuals leave an organization is a perceived lack of growth and development opportunities. HCA Healthcare Physician Services Group leveraged the career growth stories of its tenured colleagues to transform these perceptions and inspire employees to build their careers there.


Attend this session to learn how to build a multi-faceted campaign to connect your colleagues to your organization’s purpose and incite their confidence in an inspiring future, both for themselves and for your organization, including how to:


  • Empower employees to build up their careers
  • Engage employees and create brand ambassadors
  • Connect your employees to your oganization



Misty Moore, Senior Communications Specialist
HCA Healthcare

Speakers
avatar for Misty Moore

Misty Moore

Senior Communications Specialist, HCA Healthcare
Misty Moore has more than two decades of communications experience in a variety of industries, including the arts, finance, healthcare, manufacturing, and senior living. She currently manages several strategic internal communications efforts for HCA Healthcare’s Physician Services... Read More →



Wednesday September 18, 2019 3:05pm - 3:40pm EDT

3:40pm EDT

Afternoon Refreshments & Networking Break
Enjoy complimentary coffee, tea, and other refreshments as you network with your peers.

Wednesday September 18, 2019 3:40pm - 3:55pm EDT

3:55pm EDT

Living the Mission: Working Across Departments to Engage Clinical and Non-Clinical Employees Through the Rollout of a New Mission and Vision - HIGHMARK HEALTH
This case study will walk you through the good, the bad and the ugly of communicating a new mission and vision across an enterprise of 44,000.  You will learn best practices, recognize similar challenges, hear about ‘work arounds’, and hear the surprising responses from employees across the organization.


Following the discussion, you will gain an understanding of:


  • How to think outside of the box about ways to communicate to both clinical and non-clinical staff
  • Ways to engage employees in a grassroots effort and measure that engagement
  • How to keep a campaign appealing over a long period of time




Penny Schnarrs, Senior Internal Communications Specialist
Highmark Health

Speakers
avatar for Penny Schnarrs

Penny Schnarrs

Senior Internal Communications Analyst, Highmark Health
While Penny is new to Highmark Health, she has been working for nearly 20 years helping to break down siloes and build relationships in the health and higher education industries.  With degrees in communications and leadership, and spending entirely too much time in the fundraising... Read More →



Wednesday September 18, 2019 3:55pm - 4:30pm EDT

4:30pm EDT

Thought-Leader Panel: Get Your Most Pressing Communications Questions Answered - Learn from EXETER HOSPITAL, ST. LOUIS CHILDREN'S HOSPITAL & more!
You've submitted your biggest internal communications challenges via Waggl before the conference, and our panelists have been following the conversation #ALI_IC. They'll provide answers to the questions that came up most often and solutions to your biggest hurdles. Dive into topics you want to hear more about and gain insight from an expert panel of communication pros.


Moderator:
Pinaki Kathiari, CEO | Co-Founder
Local Wisdom


Panelists:
Lisa Karakostas, Manager, Employee Communications
Exeter Hospital


John Twombly, Senior Consultant Internal Communications
St. Louis Children's Hospital

Axel Gumbel, Senior Communication Specialist
Mayo Clinic



Moderators
avatar for Pinaki Kathiari

Pinaki Kathiari

CEO | Co-Founder, Local Wisdom
Pinaki is CEO of Local Wisdom, a digital agency that focuses on creating custom solutions to today’s digital challenges, managing platforms to protect and enhance the digital investment, and staying in the forefront of technology through R&D and products.Pinaki spends his days solving... Read More →

Speakers
avatar for Axel Gumbel

Axel Gumbel

Senior Communication Specialist, Mayo Clinic
Axel Gumbel is a Senior Communication Specialist in the Department of Public Affairs at Mayo Clinic. He primarily works as an editor and reporter for the Mayo Clinic News Center (serving 65,000 employees) and manages Mayo's employee social media accounts. As Public Information Officer... Read More →
avatar for John Twombly

John Twombly

Senior Consultant, Internal Communications, St. Louis Children's Hospital
My professional passion is employee communication because an organization’s performance starts with its employees.When staff know what's going on and their voice is treated seriously, they're engaged for success.The three most important aspects of the job:1. Listening.2. Telling... Read More →
avatar for Lisa Karakostas

Lisa Karakostas

Manager, Employee Communications, Exeter Hospital


Wednesday September 18, 2019 4:30pm - 5:00pm EDT

5:00pm EDT

Close of Day One & Networking Reception
Enjoy complimentary drinks on us as you continue the conversation with your peers at the hotel bar.


**Please wear your name badges

Wednesday September 18, 2019 5:00pm - 6:30pm EDT

7:00pm EDT

Dinner - Reservations are Booked!
Want to keep the conversation going? Join a group of attendees for dinner at a local Boston hot spot. Sign-up with an ALI team member to join a group at tonight's dine-around. Reservations have been made.


**Everyone is on their own financially.

Wednesday September 18, 2019 7:00pm - 9:00pm EDT
 
Thursday, September 19
 

TBA

Day 2: General Sessions
Thursday September 19, 2019 TBA

8:00am EDT

Breakfast & Beverages
Coffee and continental breakfast will be ready at 8:00 a.m.

Thursday September 19, 2019 8:00am - 8:30am EDT

8:30am EDT

Day 2 Kickoff & What You'll Learn More About Today - LOCAL WISDOM
We'll take a moment to recap the themes from yesterday and outline what will be covered in the sessions today. Let us know what you'd like to learn more about that hasn't already been covered!


Pinaki Kathiari, CEO | Co-Founder
Local Wisdom
CONFERENCE FACILITATOR

Speakers
avatar for Pinaki Kathiari

Pinaki Kathiari

CEO | Co-Founder, Local Wisdom
Pinaki is CEO of Local Wisdom, a digital agency that focuses on creating custom solutions to today’s digital challenges, managing platforms to protect and enhance the digital investment, and staying in the forefront of technology through R&D and products.Pinaki spends his days solving... Read More →


Thursday September 19, 2019 8:30am - 9:15am EDT

9:15am EDT

Crisis Communications – How to Keep Your Staff Safe, Informed and Empowered During a Major Emergency - MAYO CLINIC
This session will chronicle the evolution of three major emergencies at Mayo Clinic and how crisis teams managed each with a focus on maintaining the safety  and well-being of staff and, subsequently, patient care. This presentation will showcase how a nimble crisis team in Public Affairs managed to keep 35,000 employees informed in a fast-changing environment when emotions run high and rumors flourish.


Following this discussion, you'll gain an understanding on how to successfully:


  • Prioritize communications needs during a crisis
  • Keep employees informed and focused on their roles
  • Select the right communication tools to relay emergency information



Axel Gumbel, Senior Communication Specialist
Mayo Clinic

Speakers
avatar for Axel Gumbel

Axel Gumbel

Senior Communication Specialist, Mayo Clinic
Axel Gumbel is a Senior Communication Specialist in the Department of Public Affairs at Mayo Clinic. He primarily works as an editor and reporter for the Mayo Clinic News Center (serving 65,000 employees) and manages Mayo's employee social media accounts. As Public Information Officer... Read More →



Thursday September 19, 2019 9:15am - 9:50am EDT

9:50am EDT

Morning Refreshments & Networking Break
Enjoy complimentary coffee, tea, and other refreshments as you network with your peers.

Thursday September 19, 2019 9:50am - 10:10am EDT

10:10am EDT

From Junk Drawer to Premier Engagement Tool: Overhauling Your Intranet Like a Pro - BOSTON MEDICAL CENTER
In 2014, Boston Medical Center began the process of upgrading our intranet to a modern, streamlined site. Over four years later, the new intranet went live. This session will walk through what happened over those years, along with an overview of the improvements made on the new site and how it’s being leveraged to engage and inform our employees.


Following this presentation, you’ll gain an understanding of:


  • Ways to weave strategic organizational goals into communications projects
  • How to balance employee engagement with tools to help employees do their jobs
  • How to work across your organization to ensure a functional, modern intranet that meets employee needs
  • Lessons learned and how to avoid preventable mistakes along the way



Erica Hersh, Senior Specialist, Internal Communications
Boston Medical Center

Speakers
avatar for Erica Hersh

Erica Hersh

Senior Specialist, Internal Communications, Boston Medical Center
Erica is currently the internal communications senior specialist at Boston Medical Center, New England’s largest safety net hospital. In this role, she writes and edits staff and manager newsletters, advises employees on communications strategy, works to drive employee engagement... Read More →



Thursday September 19, 2019 10:10am - 10:45am EDT

10:45am EDT

Interactive Session: Drive Your Current Social Impact, Employee Engagement and Corporate Responsibility Programs Further - led by CAUSE CONSULTING
How can you drive your current social impact, employee engagement and corporate responsibility program further toward best-in-class? Learn how to apply the "invest, engage and lead" strategy and framework from leading social impact architects.

Participate in hands-on exercises to assess your current programs and communications, identify opportunities for enhancement, unleash your assets, and establish a road map forward.

This session will empower you to try new processes and apply communications tools to make your current programs work harder.



Mark Feldman, Principal + Managing Director
Cause Consulting


Nikki Korn, Principal + Chief Strategy Officer
Cause Consulting

Speakers
avatar for Nikki Korn

Nikki Korn

Principal + Chief Strategy Officer, Cause Consulting
As a fast moving, high energy, passionate leader who loves to challenge the status quo, Nikki applies her creativity to help solve complex social issues and build substantive, impact-driven programs and marketing campaigns. Throughout her career, she has used human-centered design... Read More →
avatar for Mark Feldman

Mark Feldman

Principal + Managing Director, Cause Consulting
Recognized as an “exemplary leader in corporate responsibility,” for over twenty-five years Mark has advised Fortune 500 executive, marketing, and foundation teams on social impact strategy and communications. His clients appreciate his coaching style and confidence as he guides... Read More →


Thursday September 19, 2019 10:45am - 11:30am EDT

11:30am EDT

Afternoon Refreshments & Networking Break
Enjoy complimentary coffee, tea, and other refreshments as you network with your peers.

Thursday September 19, 2019 11:30am - 11:50am EDT

11:50am EDT

How Social Impact Initaitves Engage and Inspire Employees - BCBSMA & CAUSE CONSULTING
How can your organization apply their brand, expertise, resources and reach to empower employees to drive increased social and business impact?

Learn how from Blue Cross Blue Shield of MA Dot Rx social impact collaborative. A prescription-based program that connects Dorchester, MA families with peer health coaches and local experiences that promote healthy living - including opportunities to eat healthy, get outside, and be active.

See first-hand the impact a health insurance company, community health center, and multiple nonprofits had when they came together to engage families in a holistic approach to health and wellness, including:

  • Why social initiatives inspire and engage employees
  • How to identify champions within your organization to support your cause
  • Practical tips in creating social initiatives


Lucy Darragh, Director of Corporate Citizenship
Blue Cross Blue Shield of MA


Mark Feldman, Principal + Managing Director
Cause Consulting

Speakers
avatar for Lucy Darragh

Lucy Darragh

Director of Corporate Citizenship, Blue Cross Blue Shield of MA
Lucy Darragh is Director of Corporate Citizenship at Blue Cross Blue Shield of Massachusetts where she has spent the past ten years launching purpose-driven programming that connects business and community.  Lucy is committed to addressing critical social issues in partnership with... Read More →
avatar for Mark Feldman

Mark Feldman

Principal + Managing Director, Cause Consulting
Recognized as an “exemplary leader in corporate responsibility,” for over twenty-five years Mark has advised Fortune 500 executive, marketing, and foundation teams on social impact strategy and communications. His clients appreciate his coaching style and confidence as he guides... Read More →



Thursday September 19, 2019 11:50am - 12:20pm EDT

12:20pm EDT

10 Key Takeaways to Address When You Return to the Office - LOCAL WISDOM
Discuss with the group your top takeaways to share with the audience. Together, you will come up with the top 10 ideas accelerating your plan when you return to the office.


We'll have final words from your facilitator as we close out the 4th Annual Strategic Internal Communications for Health Care conference.


Pinaki Kathiari, CEO | Co-Founder
Local Wisdom
CONFERENCE FACILITATOR

Speakers
avatar for Pinaki Kathiari

Pinaki Kathiari

CEO | Co-Founder, Local Wisdom
Pinaki is CEO of Local Wisdom, a digital agency that focuses on creating custom solutions to today’s digital challenges, managing platforms to protect and enhance the digital investment, and staying in the forefront of technology through R&D and products.Pinaki spends his days solving... Read More →


Thursday September 19, 2019 12:20pm - 12:50pm EDT

12:50pm EDT

Close of Conference - Thank You for Joining Us!
Thank you for joining us. Please be sure to check your email for the following:
  • Access to Dropbox which will include a copy of all presentations and a contact list of your conference peers.
  • Past Attendee promotion code to be used on a future training or to be passed along to a colleague.
We hope to see you at a future ALI conference!

Thursday September 19, 2019 12:50pm - 1:00pm EDT