Children’s Health is the eighth largest pediatric health care provider in the nation. With more than 10,000 team members throughout the system’s 20+ locations in North Texas with three campuses operating 24-7, they needed an employee appreciation program that recognized physicians, nurses and team members for their hard work and dedication to their mission – to make life better for children.
In addition, Children’s Health sought a more engaging way to communicate important news and updates, including these employee appreciation initiatives, across the system. They accomplished this with their daily newsletter, Balloon Beat, which has since gained momentum exceeding health care industry standards in readership and inspiring employee engagement.
Learn how Children's Health has utilized their internal communications channels to engage with a non-connected workforce and drive the significance of their consumer-centric initiatives and how their role supports the Children’s Health mission, including ways to:
- Use data and analytics to continually refresh your communications program and guide discussions
- Refresh internal communications channels to be user-friendly, mobile and optimize analytics
- Engage senior leadership to participate in communications and recognition programs
- Create tangible recognition program that appreciates all shifts within the health care system, including front-line staff, Environmental Services, non-clinical, etc.
- Ensure a connection between your mission and team members by acknowledging their value to the organization, no matter what role they play
Annie Oliva,
Manager, Internal CommunicationsChildren's HealthJessica Voss,
Senior Communications Specialist, Internal CommunicationsChildren's Health